Cancellation and Refund Policy

1.1 How to cancel a subscription

You may cancel any active subscription (including the Scale tier) at any time:

• Self-serve from your dashboard at chariot.in, under the Billing section; or
• By emailing [email protected] from your registered email address.

1.2 When cancellation takes effect

Cancellation stops the next auto-renewal. Your plan stays active until the end of the current paid billing period, after which no further amount is debited and you are not charged again. Cancelling a subscription does not entitle you to a refund for the current billing period, and we do not provide pro-rata refunds for partial use of a period.

1.3 Auto-renewal and pre-debit notification

Self-serve subscriptions renew automatically unless cancelled before renewal. Order-form and sales-led subscriptions also renew automatically unless the order form states otherwise. In line with RBI e-mandate rules, you receive a pre-debit notification at least 24 hours before each scheduled charge and may pause or cancel the mandate before that debit. Cancelling the mandate before a scheduled debit prevents that charge.

2.1 General position

All fees are non-refundable except (a) where required by law, (b) under the specific cases in Section 2.4 below, or (c) where Chariot expressly agrees in writing. The cases in 2.4 are the standard circumstances in which we issue refunds.

2.2 Refund processing timeline

Where a refund is due under this policy, it is initiated to your original payment method via Razorpay and is typically credited within 5–7 business days of approval. The exact time for the credit to reflect depends on your bank or card issuer and is outside our control.

2.3 Consumed usage

Charges for usage already delivered or consumed (for example, audio generated, transcription processed, or API requests served) are non-refundable, as the service has been rendered.

2.4 Refunds we honour

You are entitled to a refund where:

• You were charged in error, including a duplicate charge or an incorrect amount;
• A paid service materially failed to perform as described due to a fault on our side and we were unable to resolve it after you reported it; or
• A refund is required under applicable law.

To request a refund under this section, email [email protected] from your registered email with: date of transaction, amount, Razorpay payment ID (format pay_XXXXXXXX), and a description of the issue. We respond to refund requests within 3–5 business days, and approved refunds are processed per the 5–7 business day timeline in Section 2.2.

2.5 Discretionary refunds

Beyond the cases in Section 2.4, any refund or credit is at Chariot's sole discretion. Offering a refund or credit in one instance does not require us to do so in any other instance and creates no future entitlement.

Credits are a limited, revocable, prepaid right to access eligible Services. They are not money, legal tender, stored value, or a deposit. Credits are non-refundable, non-transferable, have no cash value, and may not be redeemed for or exchanged for cash. Any attempted sale, gift, transfer, or assignment is void.

• Wallet / prepaid credits: valid for one year from purchase unless otherwise stated.
• Subscription credits: valid only during the applicable billing period and do not roll over unless expressly stated.
• Promotional, trial, or free credits: may expire earlier and may be revoked or modified at any time.

If your account is suspended or terminated for violation of the Terms, fraud, abuse, non-payment, legal risk, or security risk, unused credits may be forfeited without refund, except where required by law.

You are responsible for all applicable taxes, duties, levies, and government assessments (including GST and withholding tax), except taxes based on Chariot's net income. Stated prices are exclusive of such taxes unless otherwise indicated.

For all cancellation and refund queries: