Acceptable Use Policy

You may use the Services only for lawful purposes and in accordance with this Policy, our Terms of Use, our Privacy Policy, applicable documentation, and applicable law.

You may not use the Services in a way that harms, deceives, exploits, impersonates, defrauds, harasses, or unlawfully discriminates against any person, or creates legal, regulatory, security, operational, or reputational risk for Chariot.

You may not use the Services to create, upload, generate, process, distribute, facilitate, or support content, activity, products, services, or communications that are illegal, harmful, abusive, fraudulent, deceptive, or otherwise violate applicable law or third-party rights.

This includes use of the Services to violate any law, regulation, court order, contractual obligation, or third-party right; promote or facilitate criminal activity; evade law enforcement, regulatory investigations, or legal process; generate or distribute malware, malicious code, phishing pages, exploit instructions, or harmful technical content; facilitate cyber abuse, credential theft, unauthorized access, or security attacks; or create or distribute content that is defamatory, obscene, invasive of privacy, hateful, sexually exploitative, child sexual abuse material, or otherwise unlawful.

You may not use the Services for fraud, scams, phishing, social engineering, impersonation, or deceptive activity.

This includes OTP scams, banking or payment fraud, executive impersonation, customer support impersonation, government official impersonation, fake emergency calls, fake debt collection, phishing or credential collection, misleading fundraising or donation requests, deceptive sales or marketing communications, or any use intended to trick a person into sending money, sharing credentials, disclosing confidential information, or taking an action they would not otherwise take.

You may not use the Services to clone, imitate, synthesize, generate, or deploy any person’s voice unless you have all required rights, permissions, consents, notices, and legal bases.

You may not use the Services to impersonate any person or entity without authorization; mislead others about the identity of a speaker or source of a communication; clone, imitate, or generate the voice of a celebrity, public figure, politician, executive, employee, customer, private individual, or government official without authorization, a valid legal basis, or Chariot’s express approval; create deceptive deepfakes or misleading synthetic media; or use someone’s voice in a way that violates their privacy, publicity, personality, intellectual property, contractual, or other rights.

If you use custom voice or voice cloning features, you must be able to prove that you have obtained the required consent and rights from the relevant speaker or rights holder.

You may not use the Services, generated audio, synthetic speech, voice models, transcripts, or outputs to unlawfully bypass, deceive, or defeat biometric authentication, voice verification, KYC processes, banking verification, workplace verification, identity checks, security systems, or access-control systems.

You may not use the Services to test, evade, weaken, or attack fraud detection, identity verification, or security systems except as expressly authorized by Chariot in writing or as part of a lawful, authorized security assessment.

If you use the Services for calls, agents, messaging, outreach, sales, support, lead generation, reminders, collections, surveys, or other communications, you are solely responsible for the recipients, scripts, content, timing, disclosures, consents, opt-outs, recording notices, caller identity, and legality of those communications.

You may not use the Services to send illegal spam; make unlawful robocalls; conduct unlawful telemarketing; violate DND, DLT, telecom, anti-spam, consumer protection, privacy, or call-recording rules; contact people who have opted out or withdrawn consent; hide or misrepresent the caller, sender, purpose, or source of a communication; or harass, threaten, intimidate, repeatedly disturb, or abuse recipients.

You must honor opt-outs, stop requests, revocations of consent, and applicable communication preferences.

You may not use the Services for unlawful political campaigning, voter suppression, election interference, deceptive political persuasion, misleading political robocalls, impersonation of candidates, parties, officials, or public institutions, or communications that mislead people about voting rights, voting procedures, public services, emergencies, or government processes.

Political, civic, government, public-sector, and public-interest uses may be subject to additional review, restrictions, Supplemental Terms, or Chariot’s prior approval.

You may not use the Services as the sole basis for decisions or actions in high-risk areas without appropriate human review, validation, safeguards, and legal compliance.

High-risk areas include medical, healthcare, or clinical decisions; legal advice or legal rights; financial, lending, credit, insurance, or investment decisions; employment, hiring, firing, promotion, or workplace decisions; housing, education, or access to essential services; law enforcement, surveillance, or public safety; emergency response or life-critical systems; biometric identification or verification; and any other use where errors could materially affect a person’s rights, safety, finances, opportunities, or legal position.

The Services are not designed for emergency services, life-critical systems, or situations where failure or delay could lead to death, personal injury, severe financial loss, or substantial harm.

You may not use the Services to exploit, manipulate, deceive, harass, or target children or vulnerable persons.

You may not submit personal data, voice recordings, audio, transcripts, call recordings, or other data relating to children unless you have all required rights, consents, notices, lawful bases, and safeguards required by applicable law and any applicable Supplemental Terms.

You may not generate, process, or distribute child sexual abuse material or any content that sexually exploits, endangers, grooms, or abuses children.

You may not use the Services to generate, distribute, or facilitate threats of violence; harassment, stalking, intimidation, or bullying; hateful or discriminatory abuse; incitement to violence; extremist or terrorist activity; content that targets people based on protected or sensitive characteristics in violation of law; or instructions or assistance for physical harm, self-harm, or abuse.

You may not use the Services to infringe or violate any person’s intellectual property, privacy, publicity, personality, voice, contractual, confidentiality, data protection, or other rights.

You may not remove, obscure, or alter proprietary notices, watermarks, labels, signatures, or rights-management information from the Services or outputs where such removal is prohibited.

You may not use the Services, outputs, API responses, audio, generated speech, transcripts, metadata, or other data from the Services to train, fine-tune, distill, evaluate, benchmark, improve, or develop any model, system, product, or service that competes with Chariot or is substantially similar to the Services, without Chariot’s prior written permission.

You may not systematically harvest, scrape, generate, or collect outputs or API responses for the purpose of model extraction, model imitation, model inversion, model distillation, synthetic training data generation, or creating a substitute or competing service.

You may not use the Services to infer, approximate, reconstruct, extract, or discover model weights, model architecture, training data, system prompts, hidden prompts, safety policies, non-public documentation, or other proprietary components.

You may not interfere with, overload, probe, scan, attack, or disrupt the Services or any related system; bypass rate limits, access controls, usage limits, safety systems, or technical restrictions; use API keys or credentials without authorization; share, sell, transfer, or expose API keys except as permitted by Chariot; upload or transmit malicious code, malware, viruses, worms, or harmful components; use bots, scrapers, automated systems, or high-volume workflows in a way that harms or degrades the Services; attempt to gain unauthorized access to accounts, systems, networks, models, datasets, or infrastructure; or resell, sublicense, or provide access to the Services except as expressly permitted by Chariot.

Certain use cases may require additional terms, safeguards, approvals, consents, or legal review. These may include healthcare, financial services, children’s products, biometric systems, public-sector use, political use, telecom/calling use, regulated professional services, and other sensitive or high-risk areas.

You are responsible for determining whether your use of the Services is subject to special laws, rules, or obligations. Chariot may require additional terms, restrict access, or refuse to support certain use cases at its discretion.

Chariot may monitor, review, investigate, suspend, restrict, throttle, block, remove, disable, or terminate access to accounts, API keys, voices, models, content, outputs, or features if we believe this Policy, our Terms of Use, our Privacy Policy, applicable law, third-party rights, or platform safety requirements may have been violated.

We may take action with or without notice where we believe immediate action is needed to protect Chariot, users, third parties, the public, our systems, our vendors, telecom providers, payment processors, or other partners.

We may report suspected illegal activity, fraud, abuse, security threats, or rights violations to law enforcement, regulators, rights holders, telecom providers, payment processors, cloud providers, or other relevant third parties where permitted or required by law.

Violation of this Policy may result in suspension, termination, deletion of content, loss of credits, refusal of refunds, or other action under our Terms of Use.

If you believe the Services are being used in violation of this Policy, or if you believe your voice, content, rights, or personal data have been misused through the Services, contact us at:

[email protected]

Please include enough information for us to understand and investigate the issue, such as your name and contact information; the relevant account, voice, output, call, URL, phone number, or content, if known; the date and time of the issue; why you believe the use violates this Policy or your rights; and any supporting evidence.

We may update this Policy from time to time. We may notify you by posting the updated Policy on our website or platform, sending an email, displaying a dashboard notice, or using another reasonable method.

The updated Policy will be effective when posted or as otherwise stated. Your continued use of the Services after the effective date means you accept the updated Policy.

For questions about this Policy, contact: